Start with a business question. Listen handles the rest.
From study design and recruitment to complex analysis workflows. Testing new product concepts or testing new markets. Listen is your trusted research partner that will deliver insights in hours instead of weeks.
This is your comprehensive guide to the Listen platform, covering everything you need to get started and launch your first study.
If you’d rather see it in action first, watch the video below where Camille, our Head of Insights Strategy, walks you through the platform in depth.
Quick Start
How It Works
1. Co-Design Your Approach
Click New Study from the dashboard to begin. Provide project background, company information, study objectives, and hypotheses. If you already have a discussion guide, upload it directly and the AI will intelligently parse it. Our AI helps you go from idea to implemented discussion guide in seconds.
2. Recruit Your Audience
Choose your recruitment method — Listen’s built-in panel, a direct link for your own participants, or both. Set a response limit and click Launch. If you want, Listen can find and qualifies participants from our global network of 30M+ people.
3. Moderate Interviews
Listen conducts a video conversation and asks dynamic follow up questions. You can give the AI as much context as you want to help turn it into a subject matter expert in your field in minutes. Learn more about best practices here.
4. Analyze & Deliver Results
Our AI reviews all interviews and helps you turn findings into deliverables. Using Listen’s Research Agent you can generate custom highlight reels, slide decks, executive summaries, and charts. You can also leverage our tools to cut and segment your data as granualarly as possible.
5. Compound Your Knowledge
Each study grows your knowledge base, so you can focus on net-new insights for your team. You can also leverage Listen’s Mission Control.
Key Features
AI-powered study design: Describe your goals and Listen drafts objectives, questions, and probing context. Listen’s auto-QA features proactively flags issues before launch.
Research Agent: An AI assistant that turns findings into deliverables on command. Users can say things like “create slides summarizing the main findings” or “build a breakdown by segment” and it generates decks, memos, reports, charts, and highlight reels — in your branded template.
Mission Control: A cross-study knowledge base that compounds over time. Ask questions across your entire research library, track trends over time, and get cited answers in seconds.
Emotional Intelligence: Multi-modal emotion detection that analyzes voice tone, facial expressions, and word choice together across 50+ languages. Built on Ekman’s 6 core emotions plus UX-specific ones like confusion and frustration. Every emotion links to an exact timestamp and verbatim quote.
Quality Guard: Real-time fraud detection analyzing voice patterns, response depth, tab-switching, copy-paste, contradictions, and repeat respondents. Every response gets a quality score, and low-quality ones are removed and replaced at no cost.
Listen Pulse: Always-on continuous research that analyzes tens of thousands of responses 24/7 and surfaces how trends shift over time. The new era of qualitative tracking.
Need Help?
Support: Email us at support@listenlabs.ai for account, billing, or technical questions.
Documentation: Explore comprehensive guides, walk-thrus, and best practices throughout this document. 
