Study Setup & Publishing
How do I publish a study? Click Review & Launch in the top-right of the edit page. If the button is disabled, your study is already up to date. Note: publishing does not launch your study to participants — to recruit people, go to the Recruit tab. Study status explained.Active: The study is live and actively collecting responses. Paused: Fielding has been temporarily halted. This can be triggered manually or automatically as a result of changes to the study design. Draft: The study has been created but not yet launched. Closed: Fielding has ended and the study is no longer accepting responses. My study keeps pausing automatically. Why? This usually happens when a response limit is reached, or when too many people are rejected due to quota limits or wrong screener answers. See the debugging quotas guide. To resume, click the ellipsis (…) on your study in the dashboard and select “Resume.” Can I make changes to a study after it’s launched? Yes — make changes and click “Publish & Exit” to update the live study. If you delete questions that already have responses, previous answers to those questions will be removed from analysis. How do I copy or duplicate a study? From the dashboard (top left home button), click the three dots (…) on any study card to copy or duplicate it.
Recruitment & Credits
Can I recruit from both our panel and self-recruit in the same study? Yes, there’s no technical limitation. You can combine panel recruitment with your own recruitment methods in the same study. How do response limits work? When you set a response limit, the study automatically pauses once that number of complete responses is reached. You can increase limits and resume from the dashboard. Note that all started responses are allowed to finish, so you might end up with a few more responses than the limit.Preview & Testing
How can I test my study from a participant’s perspective? Go to Recruit tab → Share a Link → copy the preview link. Alternatively, use the “Open Preview” button in the editor (does not save historical answers). Can participants step away and resume later? Yes — when visiting the same interview link again (same browser/device), progress is saved and they can continue where they left off.Responses & Data Management
How do I hide or delete bad responses? In the Responses tab, select responses and click “Hide” at the bottom. After hiding, click “Update now” in the Analysis tab to refresh summaries without those responses. How can I see why respondents were screened out? In the Responses tab, clear the “complete” filter and switch to “screened out responses” using the top left dropdown. You’ll see the screen out reason for each response.Analysis & Reports
Can I export the graphs from the analysis page? Yes — use the download/copy buttons in the upper right corner of each chart in the Report or Details tab. Can I filter the analysis to show only completed responses? Yes — go to Responses tab, hide all incomplete responses, then click “Update” at the top of the Analysis page to regenerate with only complete responses. Can I analyze only a specific segment or quota group? You can create Segments and filter the analysis, or use the Chat function to ask questions about specific segments. Learn more about using segments. How do I create segments for post-field analysis? Create Segments based on any multiple-choice question in the Analysis / Report tab at the top right. Advanced Segments can combine multiple questions or URL parameters. How do I update the analysis with new responses? Your Report and Details tabs continually update as new responses roll in. Can I get charts with percentages instead of respondent counts? On the Details page, click the options in the top right of any chart to switch to percentages. This isn’t available in automatic PowerPoint generation. How can I upload and analyze answers to open-ended survey questions? On the dashboard, click “Analyze Survey” to analyze survey data collected externally. Uploading full unstructured interview transcripts is not currently supported.Quotas & Targeting
Can I edit quotas after my study is launched? Yes, but changing quota definitions will reset all quotas and require reconfiguration. The system will recalculate how responses fall into new segments. Do quotas stop the study immediately when limits are reached? No — quotas are only checked after the complete screener is finished. Respondents must complete all screener questions before being terminated due to quota limits. Can I use URL parameters for quotas and conditional logic? Yes — if you configure URL parameters in the study setup, they’ll appear as options in conditional logic dropdowns of advanced quotas.Concepts & Media
Why isn’t concept media showing in my preview? Check that “Show concept media” is enabled in the advanced settings of your concept questions. This should be on by default if you have media uploaded. Can I add images, videos, website URLs, or Figma prototypes as stimulus? Yes — in the manual (non-chat) editor, you can upload media for individual questions in the advanced settings, or add to a concept test. For videos, we support mp4 format.Video & Screen Recording
Can I download video clips? Yes. For individual responses, highlight a quote and reference it in the quotes section (left panel) in the Clips tab. For report clips, click the ellipsis and download directly. For highlight reels, finalize the video, open the share link, and download from there. Learn more about video clips. Why doesn’t screen sharing content appear in my highlight clips? Screen share content in highlights needs to be enabled per study. Contact support@listenlabs.ai to enable this for your study. Can respondents share their entire screen or just browser tabs? Participants can choose either a specific application window or their entire screen. Single-tab sharing isn’t available. Do you offer mobile screen recording? Yes. We currently only offer it on iOS devices. Just toggle on screen recording in the settings in the Edit tab, and you should be set up.Languages & Localization
How many languages does Listen support? Can I see what the translated guide looks like? Take the interview using the preview link and switch languages via the language dropdown, or use the export feature in the Create tab to download translated guides. We currently support 90+ languages, and 40+ languages with voice moderation. Can I upload my own translations? Use the “translation guidance” feature in the Settings tab to provide context for specific terms or paste an entire translated guide. Learn more about translations.Data Export & Integration
Can I export video transcripts / download raw responses? Yes — use “Export complete responses” in the Recruit tab to download zip files with original transcripts in their native languages (and English), the Responses table, or full interview videos. How do I import additional data into my study? At the bottom of the Analysis tab, use the “Import Data” function. Upload a CSV file with response IDs and additional data columns to match to existing responses.Technical Issues
Why is my study showing different response counts in different places? The recruit page shows all responses (including partial and panel/self-recruited), while individual sections may show only completed responses. Hidden responses also affect counts. Why won’t the platform record audio/video properly? Check browser permissions for microphone/camera access. Some participants may need to enable these manually or try a different browser. If issues persist, reach out to support@listenlabs.ai.Account & Organization Management
How do I add team members to my workspace? Workspace admins can invite new members via email by selecting “Workspace” in the left panel and clicking “Invite Members.” Editors cannot add other members — only admins have this permission. To add a team member to a singular project only, click Invite at the top right of your specific project. Learn more about workspace permissions. Can I rename my workspace? Yes — go to workspace settings in the left panel to change your workspace name. What’s the difference between admin, researcher, and collaborator roles? Admins have full access including member management. Researchers can see all studies, and launch new studies. Collaborators have read-only acess to study results. How do I switch between personal and company accounts? Use the organization selector/dropdown at the top left of the platform page to switch between workspaces you have access to.Still have questions? Reach out at support@listenlabs.ai and we’ll help you out!